Shop online through our secure Paypal Merchant Account. We only ship within North America for online orders due to differences in shipping cost. Online credit card orders are shipped within 48 hours. All orders are shipped "ground" by courier.
If you would prefer to pay by cheque or money order, please email us your order and we will reply with the amount of your order, shipping cost, invoice number and with information of where to send payment to. We ship within 15 days of reciept of payment. We require all payments be made in Canadian Dollars.
Osborn Products will issue a refund or exchange of the original purchase price within 14 days providing product and packaging is in a resalable condition. All refunds require a return authorization number that must be presented with return. Any special orders are subject to a 25% restocking charge. All shipping charges are the reasonability of customer. No refunds or exchanges will be accepted after 14 days.
Every effort is taken when packing product for shipping but once out of our facility we cannot control how the courier treats packages. Please do not accept or sign for any parcel that has significant damaged. All damaged product should be reported to Osborn Products within 24 hours, if this is not done there will be no way to process a claim with the courier.